Service Delivery Manager: Customer Success
Job in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-06-28
Listing for:
SHI
Full Time
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
SHI is seeking a proactive Service Delivery Manager in Trenton, NJ to oversee service delivery for Expert Support customers. This role requires constant collaboration with the Managed Services team to optimize customer satisfaction and retention. The SDM will leverage their strong understanding of Microsoft services and ensure compliance with company procedures.
Ideal candidates will possess excellent communication and organizational skills, and will be accustomed to working in fast-paced environments to enhance service delivery processes while managing customer expectations effectively.
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