Bilingual Customer Service Rep

Job Summary

We are seeking a Bilingual Customer Service Rep for a temporary 3-month healthcare services assignment supporting a contact center program focused on Medicaid and CHIP member services. This role is ideal for a customer-focused professional who is fluent in English and Spanish, enjoys helping people understand important healthcare information, and can provide clear, accurate support in a fast-paced call center environment.

This opportunity offers structured training, supportive leadership, and the potential to transition into a regular training program after the initial project is completed. You will be part of a collaborative team that values professionalism, accuracy, empathy, and strong service delivery.

• Handle inbound and outbound customer service interactions related to healthcare eligibility, enrollment, and benefits.
• Provide informed, objective responses regarding eligibility guidelines, policies, access to care concerns, and escalated issues.
• Assist Medicaid and CHIP members with managed care plan information and help them make informed decisions.
• Process workflow documents such as income verification, identity verification, and other eligibility documentation.
• Learn and apply new policies, procedures, and program updates related to state healthcare programs.
• Maintain professionalism, accuracy, and confidentiality while supporting customers by phone and related communication channels.

• Pay Rate: $17.46 per hour.
• Job Type: Contract/Temporary.
• Assignment Length:
  Temporary 3-month assignment.
• Class
  
  Start Date:
  
  July 20.
• Training Duration: 2 weeks.
• Training attendance is mandatory, and no time off is permitted during training.
• Training schedule is Monday through Friday, exact hours to be provided.
• Candidate must be on camera for the full training and nesting period.
• Post-training hours of operation are Monday through Friday, 8:00 AM to 7:00 PM EST, and Saturday, 9:00 AM to 12:00 PM EST.
• Shifts will be assigned after training is completed.
• Candidate must meet Bring Your Own Device requirements, including computer specifications, webcam, and headset.
• For temporary assignments lasting 13 weeks or longer, Apple One provides major medical, dental, vision, 401k, and statutory sick pay where required.

Apple One participates in the E-Verify program in certain locations as required by law. We also consider employment for qualified applicants regardless of criminal histories, consistent with legal requirements and local fair chance initiatives.

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We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.