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Technical Customer Service
Job in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-07-29
Listing for:
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Full Time
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Serve as a trusted resource for customers by providing timely and professional support through phone, email, and other communication channels.
- Respond to customer inquiries related to products, specifications, availability, pricing, and order status.
- Provide technical guidance and product support for industrial components, hardware, fasteners, and related products.
- Review customer requirements and assist in identifying appropriate product solutions based on application needs.
- Investigate and resolve customer concerns by coordinating with internal teams to ensure effective solutions.
- Maintain a high level of customer satisfaction through responsive communication and attention to detail.
- Process customer orders, quotations, returns, and order changes accurately within the ERP system.
- Track customer orders from initial entry through shipment and delivery.
- Communicate order updates, product availability, lead times, and delivery expectations.
- Partner with purchasing, warehouse, production, and logistics teams to support accurate and timely fulfillment.
- Maintain accurate customer records, documentation, and order history.
- Utilize ERP software to manage orders, customer information, inventory inquiries, and reporting.
- Ensure data accuracy and completeness within ERP and CRM systems.
- Assist with internal reporting and process improvement initiatives.
- 2+ years of experience in technical customer service, customer support, order coordination, or a related role.
- Experience working in an industrial, manufacturing, distribution, or technical product environment preferred.
- Knowledge of industrial components, fasteners, hardware, or related products preferred.
- Experience using ERP systems such as Syteline, Infor, Epicor, SAP, Net Suite, or similar platforms.
- Strong verbal and written communication skills.
- Excellent organizational skills with the ability to manage multiple priorities.
- Strong attention to detail and commitment to accuracy.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
- Competitive compensation package.
- Comprehensive benefits including medical, dental, vision, and 401(k).
- Stable and growing work environment.
- Opportunities for professional development and advancement.
- Training and support to expand technical knowledge and industry expertise.
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