Escalations Lead, Customer Service & Help Desk
Job in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-07-30
Listing for:
Sharecare
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Sharecare is seeking a Customer Service – Escalations team member to assist in handling escalated member concerns and provide Help Desk support. This role requires effective communication and the ability to work independently while supporting the customer service team.
The ideal candidate should have at least 2 years of call center or customer service experience, with a GED or High School diploma. Join Sharecare to help enhance the customer experience in a collaborative environment.
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