Senior Major & Strategic Account Manager - Customer Success Advisor

Permanent remote role. Candidate can be located anywhere in the U.S.

The Customer Success Advisor is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption.

• Provide advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform.
• Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results.
• Function as a frontline technical resource for Enterprise Account Managers and formal/informal customer questions.
• Develop key relationships in an account to diversify client contact touch points and interaction frequency.
• Engaging with customer support and product management as a customer advocate to ensure speedy resolution of customer issues.
• Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution.
• Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities.
• Lead coordination efforts between clients and internal teams to ensure seamless service delivery.
• Regularly assess customer satisfaction and implement improvements.

• Industry Domain:
  Experience with in the EHS industry required
• Advanced Client Management:
  Proficiency in nurturing and maintaining deep client relationships, customer advocacy, and engagement within post-sales or professional service environments
• Strategic Data Analysis:
  Ability to perform comprehensive data analysis.
• Effective Presentation:
  Expertise in delivering persuasive presentations.
• Integrated Coordination:
  Skill in facilitating collaboration across multiple teams in a matrixed environment
• Advanced Sales Knowledge:
  Deep understanding of sales methodologies and practices.
• Complex Issue Resolution:
  Proficiency in addressing and resolving intricate client issues while providing consistent and high levels of customer satisfaction and retention

• 10-40% percent travel required depending on quarterly cycles & customer needs

$57,400.00 - $98,350.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.