First Notice of Loss Associate - Hourly

Availability & Schedule

4 days per week:
Monday-Friday 4:30-9:00 PM and 5:00-9:00 PM; 2 Saturdays a month 8:30-4:30 PM.

• Receive initial reports of loss or damage from policyholders, claimants or other parties.
• Accurately process information into the system for assignment to an adjuster.
• Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.
• Determine appropriate coverage and complete necessary follow‑ups in a timely manner.
• Navigate systems with proficiency to access appropriate information to service callers.
• Perform additional duties within the department, as needed.

• Strong verbal and written communication skills
• Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
• Excellent listening skills
• Ability to navigate multiple programs simultaneously.
• Accurate keyboarding and data entry skills
• High School Diploma or GED

Starting Rate: $22.

Part‑time employees are eligible for Paid Sick Leave and PTO as well as state‑mandated Leave policies. Employees may also be eligible for a discretionary bonus.

NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.