Sales Manager

Sales Manager

The Sales Manager is an energetic, customer-focused brand ambassador responsible for driving membership sales, educating guests on Spark's services, and creating a positive customer experience from start to finish. This role helps set the tone for a strong sales culture at the wash by leading through example, engaging customers with confidence, and supporting team members in developing effective sales and customer engagement skills.

The Sales Manager may also be responsible for handling cash, processing customer payments and returns, and ensuring all transactions are completed accurately, responsibly, and with integrity.

Essential Functions:

• Promote and clearly explain Spark's wash packages, membership programs, and free amenities
• Deliver exceptional customer service by understanding customer needs and recommending the best solutions
• Support customer payment activity, including credit and cash transactions while ensuring all transactions are completed accurately, responsibly, and in line with company procedures
• Use the Pay Station to accurately process transactions, receive customer payments, process returns and follow all company customer service, cash handling and payment policies and procedures
• Support cash-related procedures, including preparing safe bags, accessing the safe when authorized, processing returns, receiving cash and coin deliveries, and completing other cash-handling tasks in accordance with company policies and procedures
• Effectively communicate the value of each product and service, demonstrating strong product and car wash knowledge
• Support brand consistency by representing Spark's standards, energy, and professionalism
• Respond promptly to customers' needs and help resolve customer service issues with patience, care, and professionalism while maintaining a calm and respectful approach
• Increase site capture rate, membership conversions, and overall sales performance
• Assist in onboarding and training new teammates in sales and customer engagement best practices
• Follow all safety procedures when working in or around the car wash tunnel, including maintaining awareness of moving vehicles, equipment, chemicals, and surrounding team members to help ensure a safe, secure, and efficient wash operation
• Maintain the overall cleanliness and appearance of the lot by removing debris, checking vacuums for proper operation, and helping ensure the site remains clean, safe, and customer-ready throughout the day