Representative II, Customer Service Operations

US-Nationwide-FIELD

Full time

Monday–Friday | 10:00 AM – 6:30 PM EST

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
• Offers professional and timely service as a representative of Cardinal Health at-Home
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provides problem resolution for order issues in a timely manner
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
• Must maintain a distraction free workspace.

• High School diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in Customer Service preferred
• Prior computer experience using Microsoft Office systems required