Senior Field Service Resident Reliability Technician Job Trenton area,New Jersey USA,Engineering

Overview

Job Description

Who will you be working with?

With the Field Service Team, you will work collaboratively with the PM, the KAM, and the Resident Engineer (if present) to provide the required field support to advance the reliability of all Wabtec transit products present on your assigned territory.

How will you make a difference?

The Senior Field Service Resident Reliability Technician (SFSRT) is required to act as Wabtec’s representative at the transit authority location in NJ Area. The SFSRT is required to provide technical and customer support to the Transit Authority or Car builder as directed. The SFSRT is responsible to provide assigned customers with technical service with the main goal of ensuring that Wabtec products are maintained correctly resulting in meeting / exceeding the product reliability targets.

What do we want to know about you?

EDUCATION:

Technical training in both electrical & mechanical systems

EXPERIENCE:

Requires at least 8 years of working as a technician or equivalent
Knowledge of the rail industry is an asset

OTHER REQUIRED KNOWLEDGE:

Strong knowledge of PC’s / laptops
Ability to troubleshoot using the laptop as a tool
Strong knowledge of MS Excel
Ability to perform software downloads
Strong mechanical aptitudes

COMPETENCIES/ABILITIES

Technical competence in both electrical & mechanical systems
Hands on type of person
Ability to lead temporary manpower is an asset
Integrity & honesty
Accountability
Ability to work unsupervised in transit authority locations.
Valid driver’s license

Responsibilities

What will your typical day look like?

Serve as key Wabtec representative on Transit Authority sites to support assigned Wabtec Product Lines. This includes modifications, warranty and aftermarket activities. Focus on supporting customer repair activities to ensure Wabtec product reliability.

Assist Transit Authority Car Equipment and Repair Operations with technical repair support, debugging and troubleshooting of assigned Wabtec products.

Proactively obtain customer reliability/performance information and inform the responsible Wabtec Product lines. Analyze reliability data and search for opportunities to improve product reliability. Use data to engage customer and recommend changes to procedures and component replacement intervals that improve product reliability.

Lead Site Safety at NJ Transit.

Coordinate site needs, manage site inventory (warranty) and onsite tool requirements (calibration/replacement/requisition).

Capture and record fleet subsystem data to support the installed base records in Salesforce (record top-level or multiple component p/n’s).

Record issues and negative performance against the installed base in SF to build a database of application-specific product performance intel.

Maintain on-hand copies of relevant drawings/schematics to support troubleshooting and warranty issues. All drawings/schematics/documents shall remain the property of Wabtec.

Monitor and support OE activities as needed. Quarterly reviews with Account Executive and OE Project PM’s. Review material inventory needed to support OE commissioning.

Coordinate site needs: coordinate Wabtec personnel with NJT host/escort; manage FS personnel needs for larger campaigns; attend and assist NJT with first-time and prototype installations; participate in calls/meetings with Customers, Wabtec Field Service, Sales & Key Accounts, Project Management & Aftermarket.

Plan for material demands based on NJT forecasting. Be the frontline defense for material concerns and respond to reports of technical/workmanship issues. Perform repairs, FMIs, or other minor work as needed.

Adhere to product line procedures for returning material. Inspect parts for damage, document if damaged, and keep an Excel summary of issues that can be back charged to the Customer.

Keep a log book of trouble calls with required details. Complete a customer service work order form for each service call and ensure timely closure with the rail car builder, within required time frames.

Respond to customer requests for assistance within contractually allocated hours. May be required to be available during night shifts or weekends as needed.

Support product line…


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