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Quality Control Analyst, Consumer Investments

Job in Trenton, Mercer County, New Jersey, 08628, USA
Listing for: Jobtailor
Full Time position
Listed on 2026-07-14
Job specializations:
  • Finance & Banking
    Financial Analyst
Salary/Wage Range or Industry Benchmark: 52000 - 72000 USD Yearly USD 52000.00 72000.00 YEAR
Job Description & How to Apply Below

Responsibilities

  • evaluates and provides feedback on the execution of processes handled by the Consumer Investments Operations and Life Services teams
  • helps ensure adherence to and proper execution of internal policies and procedures
  • responsible for reviewing a sample of account-level activities fulfilled by associates
  • provides consolidated and valuable feedback to help front-line units assess performance and coach associates
  • maintain knowledge of the Consumer Investments Operations business structure
  • maintain knowledge of industry regulations and Merrill’s internal policies and procedures
  • create strong partnerships, maintain productivity levels on a monthly basis, and ensure prompt and accurate results
Requirements
  • Strong organizational, time management and teamwork skills
  • Attention to detail and follow through on assignments
  • Ability to multi-task and independently prioritize his/her workload
  • Demonstrate a cooperative and professional work attitude
  • Capable of multi-tasking and working efficiently under stress and high volume
  • Strong analytical, negotiation and problem solving skills
  • Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge
  • Demonstrate excellent verbal, written and listening skills
  • Understand and demonstrate cultural awareness, integrity and ability to work as part of a team
  • Must currently be in a one of the following job codes to be considered for this opening:
    Operations Generalist (BQ209) and Operations Specialist (BQ208), Solutions Specialist (BQ221), Internal Support Specialist (BQ206), Research and Resolution Specialist (BQ204)
ATS Optimization Keywords
  • organizational skills
  • time management
  • teamwork skills
  • attention to detail
  • multi-tasking
  • analytical skills
  • negotiation skills
  • problem solving skills
  • verbal communication skills
  • written communication skills
Soft Skills
  • organizational skills
  • time management
  • teamwork skills
  • attention to detail
  • multi-tasking
  • analytical skills
  • negotiation skills
  • problem solving skills
  • verbal communication skills
  • written communication skills
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