Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Banker within PNC's retail banking organization, you will be based in Trenton, NJ at the Downtown Trenton branch.

• Acquire and deepen the branch customer base through a variety of proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborate with ecosystem partners to grow customer’s share of wallet and position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through inbound and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrate heightened scrutiny to identify and avoid loss.
• Participate in branch daily operations, ensuring they are completed in an efficient and accurate manner.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk – Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.
• Bilingual Spanish preferred.

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service
• Identifying Opportunities, Leveraging Technology, Proactive Sales

• Banking Products, Digital Awareness, Effective Communications
• Managing Multiple Priorities, Matrix Management, Problem Solving
• Retail Lending, Selling, Understanding Customer Needs

Roles at this level typically require an Associate degree or equivalent and related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No Degree required.

No required certifications.

Applicants will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Base Salary: $45,375.00 – $75,625.00

Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.

General posting period: two business days from 07/02/2026, with possible extension at management discretion.

PNC offers a comprehensive range of benefits to meet your needs now and in the future. Options for full‑time employees include medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational…