Branch Operations Manager

The Guaranteed Rate Companies is a leader in mortgage lending and digital financial services. Headquartered in Chicago, the Guaranteed Rate Companies has more than 7,000 employees in over 850 branches across the U.S., serving all 50 states and Washington, D.C. Since its launch in 2000, Guaranteed Rate Companies has helped more than 1 million homeowners with home purchase loans and refinances, with a total loan volume of more than $116 billion in 2021 alone.

The company has cemented itself as an industry leader by introducing innovative technology, offering low rates and delivering unparalleled customer service. Honors and awards include:
Top Lender for Online Service for 2018 by U.S. News & World Report;
Best Mortgage Lender for Online Loans and Best Mortgage Lender for Refinancing by Nerd Wallet for 2021;
Housing Wire’s 2020 Tech
100 award for the company’s industry-leading Flash Close technology;
No. 3 ranking in Scotsman Guide’s 2021 list of Top Retail Mortgage Lenders;
Chicago Agent Magazine’s Lender of the Year for six consecutive years; and Chicago Tribune’s Top Workplaces list for seven consecutive years. Visit  for more information.

• Manage a team of 8-10+ employees
• Oversee an active pipeline of 100+ loans in process.
• Manage the day to day process of the team - only providing the VP with necessary information - handle the business from origination to fund.
• Also in charge of any process improvement - figure out how to do more, be better.
• Seek out partnership contacts internally to get the job done (from secondary, to compliance, to underwriting and closing)
• Have a leadership acumen in mortgage that understands product, pricing, presentation, pipeline management, and be proactive

• Someone that is “Obsessed” with the mortgage. Wakes up each day with the mindset that they can push the envelope and do more, challenge themselves to improve the entire customer experience.
• Experience in Mortgage Ops leadership (3+ years) - and managing a team
• Strong knowledge of Encompass
• Has their NMLS licensed or willing to get licensed.
• Understand mortgage compliance (specially, RESPA, REG B, ATR/QM, ECOA, TILA)
• Knows how to price a loan – understands OB and PAR pricing.
• Knowledge of Gov’t, Jumbo, Conv, Broker business
• Knows how to pre-approve a loan for a client.
• Have ideas – think about ways to improve, discuss these ideas, and implement and track them.

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.