Senior Coordinator; Case Manager), Access and Patient Support

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best‑class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence.

Our non‑commercial specialty pharmacy is centralized at our custom‑designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.

Individualized Care provides care that is planned to meet the particular needs of an individual patient.

• Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
• Create and complete accurate referrals and applications and keep updated on policy or procedural changes
• Manage workload of inbound faxes (if applicable)
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Have the ability to lead the team by assisting with answering questions from teammates and delegating tasks and ensuring that the tasks are complete.
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
• Mail out appropriate documents to physician offices
• Interact with the patient referral sources to process new applicants
• Follow up with other internal team members regarding next steps
• Communicate with external constituents including physician offices and pharmacies
• Ability to identify, document and submit Adverse Events during customer contact or via received documentation

• Minimum high school diploma or GED preferred
• Basic computer knowledge, Microsoft systems
• Strong communication/customer service skills
• Ability to be an independent worker and self‑directed
• Ability to sit for long periods of time in a cubicle setting
• Demonstrate superior customer support talents
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
• Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
• Ability to work any schedule between 8am-5pm CST M-F

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In‑depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

This is a full‑time position (40 hours per week) with the possibility of both voluntary and mandatory overtime. Candidates must be flexible and available to work any assigned shift within our standard business hours:
Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. Overtime hours may vary based on business needs.

You will work remotely, full‑time. It will require a dedicated, quiet, private, distraction‑free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high‑speed internet. Internet requirements include the following:

• Download speed of 15
  
  Mbps (megabyte per second)
• Upload speed of 5
  
  Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for…