Desktop Support Technician Imaging Computers & SCCM - Trenton, NJ​/onsite

Overview

Description
:
Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Location
:
Trenton, NJ.
Duration
: 7+ Months.
Work Arrangement
: 100% onsite.

• Respond to help desk tickets and assist users in person on site as needed.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers interconnect seamlessly with diverse systems including validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Build and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts).
• Troubleshoot basic network, software, and printing problems.
• Imaging computers, encrypting hard drives, and deploying new/re-imaged computers.
• Identify and escalate urgent issues and notify the primary HIT Deskside team when problems are reported at a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.

• Experience with PC/laptop break/fix, hardware/software installation and configuration.

This position is not purely phone support and will be 100% on site at the address listed. The project will not extend beyond the current dates due to the end of federal grant funding.