Desktop Support Technician

Overview

This is a 100% onsite role. The Desktop Support Technician supports in‑house teams and responds in person to help‑desk tickets, working with vendor contacts to resolve technical problems with desktop computing equipment and software. The technician ensures seamless interconnection of desktop computers with diverse systems such as validation systems, file servers, email servers, conferencing systems, application servers, and administrative systems. They build and configure new user workstation equipment sets (PC, desktop image, phone, peripherals, software, user accounts) and troubleshoot basic network, software, and printing problems.

This position will not extend beyond the current dates due to the end of federal grant funding.

• Provide on‑site technical support for computers, tablets, and peripherals, including answering inquiries and resolving computer, network, application, and Internet connection issues via phone, e‑mail, remote connection, or in person.
• Walk users through problem‑solving processes, identifying and escalating situations requiring urgent attention, and notifying the primary HIT Deskside team as required.
• Prepare activity reports and redirect non‑deskside problems to the appropriate project‑team resource.
• Image computers, encrypt hard drives, and deploy new or re‑imaged computers.
• Ensure the technician’s work is performed 100% on site at the listed address.

• Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation, and configuration.

• Professional work experience providing hands‑on/physical Deskside PC/Laptop/Tablet support – 5 years
• Professional work experience supporting and troubleshooting PCs running Windows 10 and 11 – 5 years
• Professional work experience troubleshooting Dell PC hardware issues – 5 years
• Professional work experience supporting troubleshooting PC peripheral devices – 5 years
• Professional work experience with the most recent version of Microsoft Office Suite – 5 years
• Professional work experience imaging computers and physically setting up computers/monitors such as SCCM – 5 years
• Professional work experience using remote assistance tools such as Quick Assist or Go To Assist  – 5 years
• Professional work experience using and supporting Office
  365 (Teams, Email, One Drive, SharePoint) – 5 years
• Possesses user‑friendly customer service skills – 5 years

• Experience with Absolute Computrace – 5 years
• Experience with hard drive encryption tools such as Bitlocker – 5 years