Technical Support - Mammography Equipment

** Position Overview*
* The Spec I, Ntl Tech Support - MG position is intended to provide technical assistance, primarily by telephone and on-site visits, to personnel on all HCUS Mammography (MG) and Women's Health products. This is the first-level national technical support engineer position in the company.

** Company Overview*
* At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit:

** Job Description*
* ** Duties and Responsibilities*
* + Provides national level technical support to HCUS personnel as needed via the telephone and on-site visits.

+ Provides remote and over the phone troubleshooting and diagnostic analysis with customers and dealers over the phone and via email. Adheres to a 15-minute response time to returning service calls.

+ Supports the sales and marketing teams with promoting the product(s).

+ Prepares and disseminate information related to MG products to HCUS personnel to improve their ability to perform tasks related to the products.

+ Approves FDA-2579 submissions for MG installations or certified component replacements.

+ Assist with training classes under the direction and support of senior technical support team members.

+ Helps roll out new MG products by participating in installations as needed. Continuously works with the installation team to improve processes and customer experience.

+ Assists with field service work as company needs dictate.

+ Maintains excellent working relationships with HCUS personnel in all departments.

+ Works overtime and odd hours as needed, including at the "last minute".

+ Travels extensively to customer sites to solve problems as needed.

+ Demonstrates excellent capability for analyzing, evaluating, diagnosing, and resolving extremely complex equipment problems in a minimum period of time.

+ Adheres to and ensure compliance of all safety practices and quality procedures.

+ Promotes both internal to the company and externally, the image and reputation of HCUS.

+ Performs other duties as directed by the Manager, National Technical Support.

+ Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

** Qualifications*
* Experience

+ At least five (5) years of previous experience maintaining and troubleshooting MG equipment at other companies, or at least three (3) year of HCUS Service experience with demonstrated proficiency in MG.

+ Capable of operating all test equipment required to service MG equipment.

Educational Requirements

+ Bachelor's degree from an accredited four-year college-preferably in an electronics- related discipline-or equivalent experience is required

Special Skills or Other

Job Requirements:

+ Proficiency in Microsoft Office.

+ Must be able to provide national-level technical support in MG

+ Must have strong problem-solving skills.

+ Soldering proficiency desired.

+ Must have ability to manage and provide support on multiple projects at the same time.

+ Must have strong communication skills.

+ Must have strong computer skills.

+ Must be self-motivated.

+ Must be willing to travel and work long hours.

+ Must have valid driver's license with a safe driving record.

+ Significant travel required

** Physical Requirements*
* The position requires the ability to perform the following physical demands and/or have the listed capabilities:

This position typically works in usual medical, clinical working environments, including sites under construction.

** The position requires the ability to physically work in high magnetic fields of up to 3 Tesla, which could dangerously affect any implanted medical devices made of ferrous material, potentially causing serious injury and/or death.*
* + Standing/Walking

+ This activity occurs frequently and prolonged/repetitively.

+ Sitting:

+ This activity occurs frequently and prolonged/repetitively. Including when driving to customer site and/or flying.

+ Lifting/Carrying

+ This activity occurs…