App Ops Support Specialist

What does a great Application Operations Support Engineer do?

Join our dynamic team as a Application Operations Support Engineer for our new Azure-based product. In this role, you will be instrumental in learning and maintaining the technology that powers this small business payments solution, with a particular focus on the Microsoft Azure Cloud ecosystem and application end‑to‑end functionality. Your contributions will directly impact the success of companies worldwide. Our Technology team comprises experts dedicated to evaluating and enhancing current systems while innovating for the future.

You will leverage your analytical and troubleshooting skills to ensure seamless project participation, maintain support continuity, and handle rotating on‑call escalations. Your responsibilities will include leading the detection and resolution of issues affecting the delivery of industry‑leading financial solutions. Teamwork and creativity are crucial in this role, as you will be the go‑to point for escalations, tasked with resolving customer‑impacting issues in a dynamic and fast‑paced environment.

• Provide hands‑on support for existing environments, understanding the end‑to‑end application functionality, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.
• Collaborate with client services to understand customer needs, provide technical support, and ensure seamless integration and operation of our solutions, enhancing overall client satisfaction and experience.
• Work closely with Engineering to ensure all relevant KPIs are implemented within the monitoring framework.
• Participate in all Production Support activities during incidents and outages. Be a hands‑on technical resource capable of resolving all technical issues within lower and upper environments and making recommendations for performance and capacity improvements.
• Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure.
• Efficiently resolve issues in a 24x7 environment, ensuring minimal impact and rapid resolution.
• Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, Dynatrace, etc.
• Analyze code and participate in root cause analysis.
• Work closely with product development teams to review operational readiness of production changes.
• Work in a team environment as well as independently to resolve issues with minimal supervision.

• Bachelor’s degree required; relevant, equivalent work experience may be substituted for a degree requirement.
• Experience with multi‑tier architecture applications.
• Strong troubleshooting and problem‑solving skills to identify and resolve application issues.
• Experience with .NET, Windows OS, and IIS.
• Hands‑on experience working with Cloud technologies, specifically Azure.
• Good understanding of Azure resources such as Function Apps, App Service, and Cosmos
  
  DB.
• Good understanding of networking and private endpoints.
• Ability to write Splunk queries and create dashboards/alerts.
• Knowledge of SOAP & REST APIs.
• Experience with Azure Dev Ops (ADO) pipelines.
• Able to work effectively, both independently and as a member of a cross‑functional team.
• Demonstrate a desire to automate as much as possible.
• Able to participate in an on‑call rotation.

• Linux system administration – ability to manage and troubleshoot Linux systems and services, bash scripting.
• Networking: solid understanding of routing and networking concepts.
• Experience working in an Agile development environment.
• Collaboration platforms such as JIRA, Confluence, Wiki, Service Now.