Azure Production Support Engineer

Job Title:
Azure Production Support Engineer

Location:
Hamilton, NJ

Employment Type:

FTE Only

Job Description

Must Have Technical/Functional Skills

• Strong knowledge of Microsoft Azure services

• Azure SQL, Cosmos DB

• Monitoring tools (Azure App Insights.)

• Understanding of Dev Ops, CI/CD pipelines

• Knowledge of Linux/Windows systems and networking

Roles & Responsibilities

• 5+ years of Azure experience

• Good BFSI domain knowledge

• Strong knowledge of Microsoft Azure services

• Azure SQL, Cosmos DB

• Monitoring tools (Azure App Insights.)

• Understanding of Dev Ops, CI/CD pipelines

• Knowledge of Linux/Windows systems and networking

Responsibilities:

• Monitor live Azure applications and infrastructure 24/7

• Respond to production incidents, outages, and alerts

• Perform root cause analysis (RCA) and implement fixes

• Handle incident tickets (Service Now/JIRA) and ensure SLA adherence

• Analyze logs using Azure App Insights

• Provide on-call support for critical issues

• Track system health, metrics, and alerts

• Work with development teams for bug fixes and deployments

• Participate in release management and change processes

• Suggest system improvements and automation opportunities

• Document incidents, solutions, and known issues
• Ensure compliance with security and regulatory standards

• Automate repetitive tasks
• Improve reliability and reduce manual interventions

• Implement proactive monitoring and preventive fixes