IT Field Analyst

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

Pay Range
: $23.55 - $30.60 per hour for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Scheduled Weekly Hours
: 40 hours.

Provides on-site technical support to all CH locations, resolving hardware, software, networking, telecom, and enterprise application issues in person. Responsible for break/fix support, IT asset deployment, hardware troubleshooting, and on-site problem resolution, ensuring seamless IT operations across hospital, clinical, and office environments.

• Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience in IT support roles may be considered.
• One year prior experience in IT desktop support, break/fix, or hardware troubleshooting is a plus.
• Required:
  
  CompTIA A+ (must be obtained within 6 months of hire).
• Preferred certifications: ITIL Foundation, Microsoft Modern Desktop Administrator, Network+.
• Drivers License.

• Basic knowledge of desktop hardware, printers, network configurations, peripherals, and telecom systems.
• Ability to install, troubleshoot, and maintain Windows and macOS devices.
• Familiarity with telecom support including VoIP phone setup, troubleshooting call quality, and softphone applications.
• Familiarity with Active Directory, user access management, and IT security policies.
• Strong problem-solving and hands‑on troubleshooting abilities.
• Excellent customer service skills when working with users in person.

• Provides on-site technical support and troubleshooting for IT-related issues.
• Installs, configures, and repairs PCs, laptops, printers, peripherals, and telecom hardware.
• Troubleshoots network connectivity issues (wired & wireless) and VoIP phone system issues.
• Supports audio‑visual and media equipment setup for meetings and events.
• Assists with IT asset deployment, workstation setups, and hardware relocations.
• Responds to urgent IT service requests in hospital and office settings.

Frequent demands
:

• Sitting, reaching forward, wrist position deviation, pinching/fine motor activities, talking or hearing.

Occasional demands
:

• Standing, walking, climbing stairs or ladders, carrying objects, pushing/pulling, twisting, bending, reaching overhead, squatting/kneeling/crawling.

Continuous demands
:

• Keyboard use/repetitive motion.

Lifting
:

• Floor to waist 15 lbs.
• Waist level and above 15 lbs.

Sensory requirements
:

• Accurate near vision, accurate far vision, accurate depth perception, accurate hearing.

• Medical Plan
• Prescription drug coverage & in‑house employee pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Health‑care FSA
• Dependent Care FSA
• Retirement savings and investment plan
• Basic group term life and accidental death & dismemberment (AD&D) insurance
• Supplemental group term life & accidental death & dismemberment insurance
• Disability benefits – long‑term disability (LTD)
• Disability benefits – short‑term disability (STD)
• Employee assistance program
• Commuter transit
• Commuter parking
• Supplemental life insurance
• Voluntary life spouse
• Voluntary life employee
• Voluntary life child
• Voluntary legal services
• Voluntary accident, critical illness and hospital indemnity insurance
• Voluntary identity theft insurance
• Voluntary pet…