Reliability Engineer – Markets RTB

Job Overview

Barclays Services Corp. seeks a Reliability Engineer – Markets RTB (multiple positions) in Whippany, NJ.

• Provide production support for business analytics activities involving equity financing.
• Ensure application support for customer-facing applications including trade capture, security lending/borrowing and billing systems.
• Handle escalated technical support issues.
• Investigate issues to provide swift solutions or ad-hoc tactical fixes, while also engaging with application owners to provide effective problem management and strategic resolutions.
• Communicate, manage, and escalate issues and major incidents.
• Interact with colleagues in Glasgow, India and NYC; with RTB/BTB teams in India, UK and USA; and with APAC, UK and US Business on a regular basis to improve service levels where needed.
• Organize teams and processes around real-world market events to drive volatility in the market and impact the trading desk’s profitability.
• Provide advisory services to business and help teams for functional use cases and configuration of Trading and Client-facing systems.
• Lead management of business-critical real-time trading, client-facing and back-office systems, focusing on identifying issues and potential problem areas.
• Log and track incidents and issues following ITIL standards, tracking outstanding issues and working with appropriate parties to achieve resolution.

• Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning.
• Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring.
• Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience.
• Monitoring and optimisation of system performance and resource usage, identifying and addressing bottlenecks, and implementing best practices for performance tuning.
• Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations.
• Stay informed of industry technology trends and innovations, and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise.
• Thorough understanding of the underlying principles and concepts within the area of expertise.
• Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver consistently excellent results – the four LEAD behaviours are:
  Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• OR for an individual contributor, develop technical expertise in the work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisation’s products, services and processes within the function.
• Demonstrate…