Director, Customer Data Management Lead

Job title: Director, Customer Data Management Lead

Location: Morristown, NJ / Cambridge, MA

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

As Director of Customer Data Management, this role owns the strategy and execution of the enterprise Master Data Management (MDM) function for US customer data—including Health Care Professionals, Organizations, Affiliations, and Plan/Payer/PBM hierarchies. The position ensures customer data is trusted, governed, and accessible, enabling data-driven decisions across Commercial, Medical, Market Access, and Compliance. This role demands ownership of end-to-end business and data processes, driving integrity, governance, and quality h customer data being foundational across all Therapeutic Areas, the Director partners with and shapes data strategy to drive alignment, consistency, and impact across the enterprise.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

* Hybrid - 3 days per week onsite - required. *

• Define and own the data strategy for Customer data (Health Care Professionals, Organizations, Affiliations and Plan/Payer/PBM hierarchies)
• Serve as the accountable owner for Customer Data.
• Align customer data with respective Business Unit/Therapeutic Areas across Market Access, Commercial, Compliance and Legal functions.
• Ensure data customer data products are discoverable, trustworthy, and usable by analytics, operations, and business stakeholders.
• Define and enforce business rules, definitions, and quality standards on customer data at a generic level + at a Therapeutic Area level.
• Collaborate across GTMC functions (GTMC: Go To Market Capabilities) to ensure accurate utilization of Customer data across the enterprise.
• Ensure compliance with relevant regulations in partnership with Audit, Legal and Compliance teams.
• Monitor and improve data quality, completeness, and timeliness across Customer related data assets.
• Lead stewardship efforts including issue resolution, root cause analysis, and continuous improvements.
• Establish and report relevant data quality metrics by Therapeutic Area.
• Ensure all customer related data products are documented with metadata, lineage, and usage guidelines.
• Partner with Digital and Business stakeholders to prioritize enhancements and ensure data availability, usability, and governance.

• The Director will lead/manage teams focused on Customer MDM initiatives and will be a critical member/co-lead on cross functional initiatives where customer data is foundational.
• Foster a collaborative, agile, and data-driven culture across the organization.

Qualifications:

• BS - Life Sciences, Data Science, Business or related field - required. MS - preferred.
• 7+ years in data management roles in life sciences commercial operations - required.
• Deep expertise in Customer MDM and in-depth knowledge of HCP, HCO, Plan/Payer/PBM and Affiliations data.
• Strong understanding of Customer data utilization in Commercial operations processes across CRM, Alignments, Targeting, Incentive Compensation, Analytics, Reporting, etc.
• Strong background with life sciences commercial data assets (Rx, Sales, Product, APLD, etc.).
• Strong communication skills to represent customer data across the commercial organization.
• Strong leadership and cross-functional collaboration skills.
• Experience managing budgets, vendors, and resources.
• Experience working in a data mesh or domain-oriented data architecture.
• Ability to translate business needs into technical requirements and collaborate with Digital and Analytics teams.
• Experience in Product MDM is a plus.

• Bring the miracles of science to life alongside a supportive,…