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HelpDesk/Support Systems Administrator IT Support Technical Support

Federal IT Service Desk Shift Lead

Job in Trenton, Mercer County, New Jersey, 08628, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-06-18
Job specializations:
  • IT/Tech
    HelpDesk/Support, Systems Administrator, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 67900 - 132500 USD Yearly USD 67900.00 132500.00 YEAR
Job Description & How to Apply Below
A leading technology firm in Trenton, NJ, seeks a Service Desk Shift Supervisor to oversee daily operations of the service desk and ensure high-quality support for incidents and service requests. The ideal candidate will lead a team, manage ticket queues, and maintain performance metrics in alignment with federal IT standards. Experience in IT operations and leadership is essential, with a focus on customer service and problem-solving skills.

Competitive salary ranges from $67,900 to $132,500 based on experience and qualifications.
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