Clinical Application Specialist

Overview

The Clinical Application Specialist is responsible for on‑site client installation, configuration, training and networking Topcon’s medical devices in ophthalmology, optometry, and primary care.

• Device setup, configuration, networking and/or training end‑users (physicians, technicians, staff) to become competent in the use of clinical hardware and software systems.
• Communicate with end‑users regarding training and installation expectations prior to appointment.
• Perform or coordinate follow‑up training activities with end‑users if needed.
• Work closely with Topcon and customer IT departments to ensure integration and functionality of device hardware and/or software clinical applications.
• Stay up to date with the latest developments in clinical applications and recommend enhancements or upgrades as needed.
• Support sales activity by performing product demos.
• Support trade show activities by installing and configuring hardware and software systems.
• Support Technical Support and Field Service Engineers for troubleshooting requests when necessary.

• Maintain accurate and detailed documentation of all training sessions, support activities, and system modifications.
• Prepare and present regular reports on the usage, performance, and effectiveness of clinical applications.
• Coordinate schedule and travel with client/end user for installs, demos, or trade shows.
• Complete mandatory reports.
• Submit expense reports in a timely manner.

• Associate degree in health science and 2 to 4 years related experience and/or training managing cross‑functional projects to successful conclusion; or equivalent combination of education and experience.
• 3–5 years clinical experience in private or public ophthalmic environment as an Ophthalmic Photographer, Technician or Clinician.
• Hands‑on experience with configuration, installations, and networking COA, CRA or OCT‑C certification a plus.

• General product knowledge of ophthalmic equipment preferred.
• General knowledge of ocular anatomy and physiology.
• Knowledge of computer hardware & software applications.
• Knowledge of basic Windows applications.
• Strong verbal and written skills; ability to write detailed reports.
• Organized and able to prioritize workload.
• Must be able to work independently and multitask.
• Strong problem‑solving abilities.
• Must be able to work independently and/or within a team environment.
• Valid driver’s license and use of a car.
• Candidates must hold a valid passport and/or REAL  identification.
• Must be able to lift 300 lbs.
• Travel is 90% and the candidate must be located near an airport in New Jersey.

• Base Pay Range: $80,000 to $110,000 annualized.
• Monthly car allowance: $350.
• Benefits: medical, dental, vision, life insurance, disability insurance, tax‑saving spending accounts, 401(k) plan with employer match, tuition reimbursement, paid company holidays, paid personal time off, paid sick time.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.