Analyst Channel Health

About the Company

Astound is a leading provider of internet, WiFi, mobile, and TV services dedicated to connecting communities and empowering lives through innovative technology. We keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

The Analyst Channel Health gathers, analyzes, and interprets data to help our company make informed decisions. This role involves extracting data from various sources, identifying trends, creating reports and visualizations, and communicating actionable insights to stakeholders to shape business strategies and drive growth. The ideal candidate is an analytical, data‑driven strategist with deep experience in telecom or subscription‑based sales models, skilled at data sets, industry trends, and field insights to drive high‑impact subscriber and revenue outcomes.

• Analyze complex, multi‑source marketing datasets to identify trends, patterns, and optimization opportunities.

• Build advanced dashboards, reports, and data visualizations to support cross‑functional insights and KPI reporting.

• Support campaign optimization by evaluating channel performance, attribution paths, and customer behavior.

• Develop predictive models and statistical analyses to forecast outcomes and improve marketing ROI.

• Refine and maintain customer segmentation models based on demographics, behavior, and lifecycle insights.

• Partner with marketing leadership to develop data‑driven targeting strategies and personalization frameworks.

• Conduct competitive and market analysis to guide strategic planning.

• Present analytical findings to leadership with clear recommendations aligned to business goals.

• Ensure data quality, documentation, and best practices across reporting environments.

• Collaborate with analytics engineers and IT teams on data infrastructure improvements.

• Mentor junior analysts on analytical techniques, tools, and best practices.

• Other duties as assigned.

• 5+ Years of relevant experience in Data Analysis and Performance Optimization.

• Experience with EPM (Enterprise Performance Management) or similar performance tracking software.

• Ability to critically evaluate data, identify nuances, and solve complex problems.

• Proficiency with tools like Excel, Power BI, SQL, and Python to analyze and visualize data.

• Strong understanding of financial modeling, forecasting, and variance analysis.

• Strong numeracy and analytical skills are crucial.

• Strong ability to summarize complex data and clearly communicate findings.

• Excellent skills to clearly explain complex data and present findings to different audiences; storytelling with data.

• Improve Automation & Reporting Efficiency.

• Alignment with Top Line Growth Strategies and Execution.

• High school diploma or equivalent required.

• Bachelor's degree in a quantitative field like computer science, finance, economics, or data science preferred.

• 401k retirement plan, with employer match.

• Insurance options including medical, dental, vision, life, and STD insurance.

• Paid Time Off/Vacation:
  Starting at 80 hours per year, increasing based on tenure.

• Floating Holiday: 40 hours per year.

• Paid Holidays: 7 days per year.

• Paid Sick Leave: as allowed by local laws.

• Tuition reimbursement program.

• Employee discount program.

The base compensation range for this position is $65,000 - $105,000 plus opportunities for benefits. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities.

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.