Application Engineer

Application Operations & Monitoring Engineer

We are seeking a highly motivated OnBase Application Operations & Monitoring Engineer to support enterprise applications, file management processes, and project-driven initiatives. This role ensures application stability, proactive monitoring, and operational efficiency across production environments using modern observability tools such as Dynatrace.

• Provide day-to-day operational support for business‑critical applications in production.
• Manage and support file transfer and file management workflows (ingestion, processing, delivery, and error handling).
• Monitor application health with Dynatrace and enterprise monitoring tools, proactively identifying and resolving issues.
• Perform incident troubleshooting, root‑cause analysis (RCA), and problem management to prevent recurrence.
• Support and execute project‑based initiatives, including system upgrades, migrations, and platform enhancements.
• Collaborate with cross‑functional teams (Infrastructure, Network, Development, and Vendor teams) to resolve complex issues.
• Develop and maintain standard operating procedures (SOPs) and operational documentation.
• Ensure adherence to security, compliance, and change management processes.
• Participate in on‑call rotation and support high‑priority production incidents as needed.

• 3–7+ years of experience in Application Support / Application Operations (App Ops).
• Strong understanding of file transfer mechanisms (FTP/SFTP, batch processing, file lifecycle management).
• Experience supporting applications hosted on Windows Server environments.
• Knowledge of SQL Server or relational databases (basic querying, troubleshooting connectivity).
• Experience working in project‑driven environments (upgrades, migrations, implementations).
• Strong troubleshooting and analytical skills with the ability to work under pressure.

• Experience with enterprise platforms (IIS, middleware, or vendor applications).
• Exposure to automation/scripting (Power Shell).
• Experience with load balancers, web services, or API monitoring.
• Knowledge of log analysis and performance tuning.

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• Application Monitoring & Observability (Dynatrace).
• Production Support & Incident Management.
• File Management / File Transfer Processing.
• Certificates.
• Project Execution & Coordination.
• Cross‑team Collaboration.

• Opportunity to work in a high‑impact production environment supporting critical business systems.
• Exposure to modern monitoring and observability platforms.
• Involvement in enterprise‑scale projects and system transformations.

Graduate (Bachelor’s degree preferred). 8–10 years of relevant experience.