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Problem Manager: ITIL Lead Root Cause & Prevention
Job in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-06-22
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-22
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company is seeking a Problem Manager, Mid in Trenton, New Jersey. This role oversees the lifecycle of problems within enterprise IT services to identify root causes of recurring incidents and implement corrective actions. The manager will use ITIL-aligned practices and coordinate cross-functional technical teams to ensure the availability of mission-critical systems.
The ideal candidate has a Bachelor’s degree, 4-7 years of relevant experience, and a strong understanding of problem management principles. Exceptional communication and analytical skills are essential for success in this role.
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