Help Desk Specialist

This range is provided by Infojini Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$21.00/hr - $22.00/hr

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Location:
Hybrid: 3 days onsite: 25 Market Street, Trenton, NJ 08625 & 2 days remote

Duration: 02-03+ months contract position with strong possibility of extension

Shift timing:
Monday-Friday 8:30 am - 4:30 pm (35 hrs/ week)

Pay Rate: $22/hr on W2

The first few weeks will be all onsite for training and thereby Hybrid- 3 days onsite & 2 days remote.

iLinc Web Cam Interview Only

NEED APPLICATION SUPPORT EXPERIENCE (EXP. SUPPORTING MICROSOFT APPLICATIONS)

Job Description:

Help Desk Coordinator will assist customers with application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

SUMMARY:

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines.

The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Required Skills:

• 3 years of Data entry
• 2 years of experience using email (Outlook)
• 2 years of experience working in a position requiring calm demeanor when dealing with upset users
• Experience with MS Excel
• Experience with MS Word
• Experience with MS Visio

Qualifications and Skills Desired:

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities:

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.

• Maintain a working knowledge of Help Desk and IT Operations procedures.

• Log all incoming problems and requests and actions taken to resolve them.

• Provide first response help desk support to all customers and users.

• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.

• Provide support for AOC business applications.

• Provide follow-up status to end-users in accordance with specified support policies and procedures.

• Ensure closed problems are adequately documented.

• Seniority level
  
  Entry level

• Employment type
  
  Contract

• Job function
  
  Information Technology
• Industries Government Administration

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