Senior Manager Business Consultant; IC

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Accountable for driving innovation and operational excellence from ideation to delivery for small to moderate scale, complex, high value initiatives and parts of larger initiatives that impact the delivery of products and services to the internal and external environment.

• Evaluating, designing, and implementing new growth strategies
• Partnering cross-functionally to identify colleague and customer needs and develop solutions and tactics to drive growth
• Tracking progress against key milestones, and creating and implementing value-based metrics and analysis to measure outcomes
• Delivering quantitative and qualitative analyses with slide presentations and storytelling that will simplify complex problems into simple solutions for leadership to weigh in on
• Assisting in creating executive level readouts and presentation materials for leadership
• Developing dashboards to be leveraged by key stakeholders to monitor performance of our business
• Conducting deep dive analytics to identify opportunities for innovation and process improvement
• Performing root cause analysis and ad hoc research to diagnose gaps in our workflow and patient experience
• Simplifying complex datasets and identifying actionable insights that drive value

• You're energized by being part of a large cross functional team working in a fast-paced environment. You enjoy working in teams with a diverse set of experiences and backgrounds. You listen to others’ ideas with an open mind.
• You’re a leader. You know leadership means taking initiative with a project, anticipating the next steps and taking action before asked. You can lead from behind and provide much needed support when required.
• You enjoy solving complex problems. If you don’t know how to do something, you work to find the answers and don’t get frustrated easily when things don’t go as planned.
• You can communicate complex concepts effectively to a variety of audiences. You write well, pay attention to details, and can articulate your thoughts eloquently. You have a track record of influencing senior leadership and clients.
• You are self-motivated. You take ownership of your work and your team’s work. You pay attention to the details.
• You enjoy tracking health industry trends and like understanding the intricacies of it.
• You love numbers and can track a multitude of key operational and financial metrics with ease.
• You “think big” and encourage others to take calculated risks in exploring unconventional ideas and challenging the status quo.

• 7+ years of experience in healthcare in a role that involves strategic problem solving and/or new product development (e.g., consulting)
• 7+ years of demonstrated organizational skills (e.g., project management experience or managing cross-team/department initiatives with demonstrated success)
• 5+ years of data analytics experience working with large data sets and using Excel, SQL, Python, and/or other equivalent analytics tools
• 5+ years leading cross-functional teams in a matrixed environment

• Demonstrated relationship management skills at the senior level; capacity to quickly build and maintain credible relationships at varying levels of the organization simultaneously.
• Demonstrated leadership with relevant initiatives:
  Business process, enterprise business project strategic planning and analysis, risk management, public health, process improvement (e.g., Lean Six Sigma certification).
• Demonstrated superior business process, project management.
• Demonstrated experience successfully implementing change in complex organizations.
• Experience with enterprise-wide and/or cross-functional large scale initiatives with high degree of…