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Support & Operations Analyst - On-Call, RCA & Training
Job in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-07-16
Listing for:
HCL Technologies Limited
Apprenticeship/Internship, Per diem
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
HCL Technologies Limited in the United States is seeking a customer support professional to independently resolve tickets and provide on-call support. You will perform root cause analysis to ensure positive feedback from customers.
The role emphasizes knowledge base updates, training freshers, coaching analysts, and delivering solutions within agreed SLAs while maintaining high CSAT through First Call Resolution and minimal reopens.
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