Sr. IT Manager

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Our client is a leading provider of specialized monitoring and automated solutions seeking a hands‑on Manager of Information Technology
. In this role, you will lead the internal IT function, ensuring the reliability, security, and scalability of our enterprise technology services. You will oversee a lean, high‑impact technical team and be directly accountable for help desk support, cybersecurity, networking, and cloud collaboration tools.

This is a strategic yet "player‑coach" role for a leader who excels at building disciplined, service‑oriented IT operating models while protecting company and customer data.

• Operational Leadership: Lead daily IT operations to ensure stable, responsive, and business‑aligned support across the global organization.
• Service Delivery: Manage the help desk function, including ticket triage, escalation management, and root‑cause analysis to improve end‑user experience.
• Infrastructure & Security: Own the internal cybersecurity program (IAM, MFA, endpoint protection) and oversee network infrastructure, including firewalls, VPNs, and wireless connectivity.
• Systems Management: Manage Microsoft 365, Entra  (Active Directory), Net Suite, and cloud‑based collaboration tools to ensure seamless employee productivity.
• Lifecycle & Asset Management: Oversee onboarding/offboarding processes, hardware provisioning, and software deployment.
• Vendor & Budget Management: Manage third‑party MSPs and software providers; develop the IT budget, including capital planning and licensing renewals.
• Governance: Develop and maintain IT policies, SOPs, and disaster recovery plans; support internal audits and data protection questionnaires.
• Roadmap Strategy: Build and execute a 12‑24 month IT roadmap that strengthens security posture and scales with business growth.

• Team Development: Proven ability to coach technical staff, set clear priorities, and drive accountability.
• Cybersecurity Acumen: Deep understanding of layered security controls and risk governance.
• Technical Breadth: Hands‑on knowledge of networking, systems administration, and identity management.
• Service Mindset: A professional, responsive approach to internal stakeholders and end‑user support.
• Communication: Ability to translate complex technical risks into actionable business recommendations for non‑technical leadership.

Required:

• Bachelor’s Degree in IT, Computer Science, Cybersecurity, or a related field.
• 8+ years of progressive IT experience (Helpdesk, Systems Admin, Networking).
• 3+ years of direct people management experience leading technical teams.
• Experience managing IT operations in a small to mid‑sized business (SMB) environment.
• Expertise in Microsoft 365 and modern identity/endpoint management.
• Experience managing Net Suite
  .
• Experience preventing and mitigating security incidents.

Preferred:

• Industry certifications (e.g.,
  CISSP, CISM, ITIL, or Microsoft/Cisco certifications).
• Experience in regulated industries (e.g., Life Sciences, Manufacturing, or Healthcare).
• Familiarity with compliance frameworks such as NIST CSF, CIS, or SOC2
  .
• Experience supporting distributed or remote field service teams.

• High help desk responsiveness and improved internal satisfaction scores.
• A secure, stable, and well‑documented infrastructure environment.
• Execution of a clear IT roadmap and improved cybersecurity hygiene.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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