Release Manager – Client Implementations

• Lead client GoLive implementations within approved change windows
• Sequence, track, validate, and complete implementation activities according to the playbook
• Coordinate cross-functional participation across Implementation, Technical, QA, Conversion, Hosted Operations, App Ops, DBA, Product, Client Services, and partner teams
• Own the GoLive command structure, including readiness confirmation, kickoff, milestone tracking, dependency management, issue escalation, and recovery coordination
• Partner with another Release Manager to support overnight, extended, or multi-day events through coverage, handoffs, and continuity
• Maintain and improve playbooks, workbooks, checklists, templates, and execution artifacts
• Support post-GoLive reviews by documenting lessons learned, issue trends, and process improvement recommendations

• Ability to work non-standard hours, including overnight, extended, or multi-day implementation windows
• 8+ years of experience in release management, implementation management, production deployment coordination, technology operations, or a related field
• Experience managing technology releases, production deployments, client implementations, migrations, or complex operational events
• Ability to coordinate multiple work streams, teams, and clients in high-pressure production environments
• Strong knowledge of change management, release governance, readiness, production validation, and incident/escalation management
• Experience creating and enforcing repeatable processes, checklists, workbooks, playbooks, or operating procedures
• Excellent communication, facilitation, and stakeholder management skills, including clear status reporting and escalation
• Strong analytical and problem-solving skills with a continuous improvement mindset
• Experience with digital banking, financial institution implementations, cloud deployments, data conversion, or platform migrations
• Experience with CAB/change requests, maintenance windows, and release approval governance
• Familiarity with database work, application jobs, encryption/decryption, QA validation, third-party integrations, and operational support dependencies
• Experience scaling release or implementation functions for higher volume, parallel execution, or global operating models
• Experience using automation, reporting, or analytics to improve efficiency and reduce manual coordination
• Must currently possess valid and unrestricted U.S. work authorization
• Candidates requiring sponsorship now or in the future will not be considered

Demonstrates expertise in release management and implementation coordination, with a strong focus on change management, production validation, and stakeholder communication. Proven ability to manage complex operational events and improve processes through documentation and analytics.

• Release Management
• Implementation Management
• Change Management
• Stakeholder Management
• Process Improvement

• Production Deployment Coordination
• Technology Operations
• Change Requests
• Data Conversion
• Platform Migrations
• Automation
• Analytics
• QA Validation
• Operational Support Dependencies
• Escalation Management

• Excellent Communication
• Facilitation Skills
• Analytical Skills
• Problem-Solving Skills
• Continuous Improvement Mindset

• Digital Banking
• Financial Institution Implementations
• Cloud Deployments
• High-Pressure Production Environments
• Global Operating Models

• Playbooks
• Workbooks
• Checklists
• Templates
• Execution Artifacts