AWS Connect Operations & Training Specialist
Job in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-09-09
Listing for:
New Jersey Innovation Authority
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
The New Jersey Innovation Authority is seeking a Contact Center Operations Specialist with 5+ years in help desk operations and platform administration to oversee chat and contact center operations, including Amazon Connect configuration and automation. You will create training materials, protocols, and documentation to empower agency teams and improve service quality.
You will report to the Product Director, collaborate with Business Experience and Residential Experience teams, and partner with
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