ServiceNow Intern

## Service Now Intern Apply:
Hybrid:
Folsom, NJ:
Full time:
Posted Yesterday:
R4370
** About Us
** South Jersey Industries (SJI) is an energy holding company that delivers clean energy services to 700,000+ customers and businesses throughout 14 counties in New Jersey. As part of our core values, SJI is dedicated to being a community partner and developing innovative clean energy solutions to meet the needs of the future. To do this, we depend on our workforce of over 1,100+ talented, diverse employees who help us deliver safe, reliable, affordable clean energy for a better today and tomorrow.

At SJI, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and  leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.
** Position Summary
** As part of the comprehensive internship program, interns will participate in events which help them build a strong network within the SJI community and with fellow interns. Interns enjoy the flexibility of a hybrid work environment throughout this 11-week summer program. The Ignite Internship Program also offers participants mentorship, educational seminars, volunteer opportunities, and visibility within the organization.
The Collaboration and Productivity Services internship at South Jersey Industries offers students hands-on experience in development, configuration, and application administration while improving business processes and efficiency. The intern will troubleshoot complex issues and help automate and enhance processes across Service Now and Microsoft 365. Within Microsoft 365, they will support collaboration and productivity solutions across platforms such as SharePoint and the Power Platform, while gaining exposure to administration, configuration, governance, and user support.

They will learn team procedures, document them in the operational knowledge base, and expand the Service Catalog with forms, workflows, and notifications. The intern will also participate in SJI’s Ignite Summer Internship Program, including networking events with the SJI community and other early-career professionals. The hybrid program also provides mentorship, educational seminars, volunteer opportunities, and visibility within the organization.
*
* Essential Functions:

*** Manage tickets in the Service Now and Microsoft 365 queue and ensure all operational work is completed
* Meet with business partners to understand enhancement requests
* Turn enhancement requests into technical blueprints for development
* Develop custom solutions using Service Now and Microsoft 365 to help SJI automate processes
* Create custom workflows and forms to improve existing processes
* Research and present one improvement to Service Now or Microsoft 365
** Qualifications
* *** Required Background:
*** Pursuing a Bachelor’s or Master’s degree in Information Technology, Information Systems, or similar
* Excellent written and verbal communication skills
* Strong critical thinking skills to evaluate problems and generate solutions
* Technical acumen with the ability to interpret and solve technical problems
* Ability to work collaboratively with a team and to work well independently  
*
* Required Skills:

*** Excellent written and verbal communication skills
* Strong critical thinking skills to evaluate problems and generate solutions
* Technical acumen with the ability to interpret and solve technical problems
* Ability to work collaboratively with a team and to work well independently
** Preferred

Skills:

*** Experience with XML, JavaScript, and/or Boolean logic
* Understanding of ITIL v4, specifically…