Customer Service Representative

Work with assigned Premier Underwriter(s) to acquire and retain High Net Worth Clients' policies and Family Office clients.

Provide comprehensive service for assigned clients, collaborating with key contacts across all internal departments within Operations.

Coordinate total service for assigned accounts, working with designated key contacts in all departments in Operations.

Provide quote options for new and renewal business via Excel spreadsheets.

Prepare quote proposals.

Manage and prioritize all account requests to meet demanding deadlines.

Create spreadsheets for agents to organize client information.

Identify additional service options for Premier clients.

Act as a resource to internal and external clients.

Understand business and marketing concepts as they relate to the Premier strategy.

Demonstrate flexibility with work hours based on business needs.

Assist with special training requests as needed.

Required skill sets include: superior client service, organized desk management, professional communication skills, time management, and strong analytical and problem-solving skills.

Ability to maintain an exceptional phone presence, even in difficult or complex situations.

Ability to manage multiple priorities in a fast-paced environment, focusing on quality results.

Ability to work independently while supporting departmental goals.

Bring initiative, creativity, and negotiation skills that positively impact business results through strategic thinking and innovative solutions.

Accept accountability.

A college degree is preferred or relevant client service experience.

Chubb is a global leader in insurance, operating in 54 countries. We provide a range of insurance products including property and casualty, accident and health, reinsurance, and life insurance to diverse clients. Our advantages include extensive product and service offerings, broad distribution, financial strength, underwriting excellence, superior claims handling, and local operations worldwide.

We are committed to equal employment opportunity and comply with all applicable laws. Our employment policies are based on performance and qualifications, without discrimination based on race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, disability, age, or other protected characteristics. We prohibit discrimination, harassment, and retaliation.