Senior Claims Advocate

Deliver top-tier claims service in the everyday management of Property and Casualty claims along with related matters. The primary focus is on personal auto lines and homeowners, in addition to accounts related to construction, trucking, transportation, and real estate. Key responsibilities encompass: generating and reporting new claims; examining insurance policies and confirming coverage; analyzing and/or investigating all coverage position letters, following up as necessary for resolution;

overseeing open claims and aiding their resolution; communicating with clients, attorneys, insurance carriers, and producers to offer support throughout the claims process; organizing, completing, and submitting claim reviews, ensuring insurance carriers are included as relevant; participating in or leading committees and meetings, or teleconferences with clients and insurance company staff to foster relationships; sharing insights on reporting protocols, marketing claims services, or addressing particular claims needs;

contributing to the training of unit staff in specialized areas and acting as a resource for the department; supporting the management of the Claims Department and guiding Claims Representatives as required; engaging in special projects as needed and providing 24/7 emergency claims service on a rotating schedule.

This is a “#2” position that reports directly to the VP of claims. Applicants must hold a New Jersey Broker’s license. Ideal candidates will possess 5-10 years of claims experience, outstanding verbal and written communication abilities; remarkable organizational skills and effective follow-through, alongside strong customer service, interpersonal, and phone skills. A college degree is mandatory, with agency experience being highly preferred.

Proficiency in computer applications (such as Word and Excel) and familiarity with the Applied Epic insurance system are essential.