Sr Manager, Truck Maintenance

Sr Manager, Truck Maintenance – Fleet Services by Cox Automotive

Location:

Trenton, NJ
• Salary: $99,000.00‑$

Join to apply for the Sr Manager, Truck Maintenance role at Fleet Services by Cox Automotive.

Fleet Services, by Cox Automotive Services, keeps your fleet moving. Headquarters in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on‑site mobile maintenance and repair services nationwide, offering mobile on‑site fleet service for light, medium, and heavy‑duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers;

each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in‑house call center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

• Lead a team of 35‑50 technicians to drive productivity and growth.
• Generate new business within the market and support the operations of the business.
• Apply knowledge of the mobile work environment and challenges, maintenance practices, and CAMFS‑specific requirements and processes for mobile maintenance.
• Act with a high sense of urgency and resolve conflicts constructively.
• Collaborate with customers, especially those with urgent issues, to provide solutions that meet customer requirements.
• Use strong Excel and data entry skills and learn new platforms (such as CAMFS IT Systems, including Web Wrench, Mobile Frame, RO Writer).
• Show interest in continuous improvement of processes.
• Use Microsoft Office Suite (Excel, Word, PowerPoint, Skype, etc.).
• Motivate team members to achieve daily, weekly, and monthly goals.
• Provide leadership to individuals and the management team daily.
• Drive new business in developing markets and support current business in existing markets.
• Develop productivity reports and work with team members to improve productivity.
• Work across CAMFS organizations to resolve issues related to the technician’s role.
• Lead technicians to perform best practices and achieve quarterly targets.
• Meet frequently with MTLs, technicians, and customers.
• Directly oversee the operations and Mobile Technician Leaders in the market.
• Ensure a high level of efficiency, productivity, and safety standards.
• Coordinate and conduct regular meetings with technicians to engage, energize, and mentor.
• Perform other duties and responsibilities as assigned.

• High School Diploma or GED with twelve (12) years of experience as a Diesel Technician on medium to heavy‑duty vehicle repair or equivalent.
• Bachelor’s degree with eight (8) plus years of experience as a Diesel Technician on medium to heavy‑duty vehicle repair or equivalent.
• Minimum of three (3) years’ experience in a management or leadership role.
• Valid driver’s license and meet Cox Automotive Mobility minimum driving qualification standards.
• At least 21 years old.

• Ethics & Values:
  Adheres to core values and practices what he preaches.
• Action Oriented:
  Has a sense of urgency and is not fearful of acting with minimal planning.
• Technician Focus:
  Seamlessly navigates from mentor/coach to ‘tough love’ manager.
• Customer Focus:
  Dedicated to meeting expectations and requirements of internal and external customers.
• Functional/Technical
  
  Skills:
  
  Has functional and technical knowledge and skills at a high level.
• Listening:
  Practices attentive and active listening.
• Systems:
  Demonstrated ability to learn and use IT systems related to technician performance.
• Interpersonal Savvy:
  Builds constructive relationships and uses diplomacy and tact.
• Problem Solving:
  Identifies problems and develops practical solutions.
• Understanding of internal constraints and avoids a ‘take it or leave it’ approach.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid…