Dealer Relations Manager

About the Role:

Grade Level (for internal use):

09

As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure.

You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners.

Ideal candidate:

We are seeking candidates local to the New Jersey region. You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships.

• Possess an in depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.
• Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships
• Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team
• Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated
• Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team
• Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts
• This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations
• Responsible for the retention of 20+ accounts

Who you are:

• Bachelors’ degree in Business, Management, Marketing or a related field
• 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
• Significant experience working with CRM tools and are at ease with technology
• Think quickly on your feet and handle ambiguity
• Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
• Know how to establish rapport and develop meaningful relationships with your clients
• Negotiate effectively, finding the win-win solution to problems
• Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
• Ability to perform as part of a larger team and work independently to schedule and prioritize your work
• Regularly assess your own performance and adapt your work to achieve better results
• Must believe in what you do and feel a vested interest the company’s success
• This role requires 80%-100% travel within the region and nationally as needed

Founded in 2012, automotive

Mastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotive

Mastermind is headquartered in New York City.

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