Shelter Manager

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Consistently ranked as one of Vermont’s Best Places to Work, CHT is a socially responsible employer offering an inclusive, friendly and fun work environment with competitive pay commensurate with experience. Our excellent benefit package includes a generous health insurance plan, three weeks of paid vacation, 14 paid holidays, sick leave, 403(b) retirement plan with employer contribution after one year, disability and life insurance and more.

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The Site Manager uses strong leadership, professionalism, proactiveness, and a people-centered approach to manage the Elmwood Avenue Shelter community, maintaining a safe and positive environment for guests and staff. This individual will foster strong relationships with service providers, community partners, and Champlain Housing Trust staff from other departments as applicable. Regular night and weekend shifts, including participation in an on-call rotations, is required.

Cultivate a high-performing team by providing a positive work environment that promotes professional growth and excellence among team members including the following the below duties.

Participate in staff planning and hiring process for site staff including long-term temporary or contracted workers.

Coordinate staff scheduling to ensure proper coverage of daily activities, review and process timesheets and time off requests according to CHT policies and procedures.

Coordinate with third party staffing agency as needed to ensure adequate coverage and performance of contracted workers.

Provide supervision and oversight of assigned staff including initial and ongoing training, direction, support and real-time feedback in a positive and professional manner.

Perform annual reviews and address any performance deficiencies in a timely manner, consulting with the Associate Director, and/or HR as applicable.

Provide a high-quality experience for all guests by performing the below duties.

Provide equitable, inclusive, high quality, courteous, and professional service to all guests from check-in through check-out.

Process intakes and discharges (voluntary or involuntary) with other service providers as appropriate.

Maintain site waitlist and communicate regularly with those on the list regarding housing status.

Provide appropriate information to guests, including code of conduct; enforce code of conduct up to and including removal from premises with utmost professionalism, respect, dignity, and a strong focus on safety of staff and guests.

Provide support to guests and service providers as needed.

Other duties as required.

Responsible for daily operations including coordination with city staff, food and supply purchases, invoice coding, budget, and monitoring and oversight of security contractors.

Ensure site remains clean, sanitary and safe for guests and staff, hiring, coordinating, and overseeing contracted maintenance as applicable and appropriate.

Perform or oversee collection and compilation of data and preparation of required reports.

Coordinate with designated city staff and community partners related to site operations, coordinating regular meetings as required.

Communicate issues of concern to the Associate Director, Director, CHT leadership, and partner agencies promptly and professionally.

Participate in emergency on-call rotations as required.

Address on-site crises promptly, with the least invasive means necessary to resolve the matters while ensuring the safety of site staff and guests.

Other duties as assigned.

Regular night and weekend shifts, including participation in an on-call rotations is required.

Ability to pass a criminal background check required

Experience providing direct service in social work, psychology, or another human services or health care field is required.

Knowledge of and experience in business management, shelter operations, site management, conflict management and resolution is strongly preferred.

Prior supervisory experience…