Director, Call Center​/FMO - Brokerage

** Become a part of our caring community and help us put health first*
* The Director, External Call Center Partners will report to William Kinkead, Associate VP-Brokerage sales. This role sets and executes the enterprise strategy for external call center sales partnerships. You will carry end-to-end accountability for revenue performance, partner strategy, and operational excellence across a complex ecosystem of third-part sales organizations.

Serving as a key member of the sales leadership team, the Director will lead large-scale partner relationships, shape multi-year growth strategies, and ensure alignment between external partners and enterprise objectives related to revenue growth, customer experience, compliance and brand equity. The position requires a sophisticated understanding of how sales, operations, compliance, and technology intersect to drive sustainable performance at scale.

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* Key Responsibilities:

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** Strategic Leadership & Sales/Revenue Accountability*
* + Oversee and deliver annual and multi-year revenue targets across all external call center partners, with full accountability for performance outcomes.

+ Define and execute the overarching partner sales strategy, including growth priorities, channel optimization, and market expansion initiatives.

+ Translate enterprise commercial objectives into actionable partner strategies, ensuring consistent execution across a diverse partner portfolio

+ Serve as a strategic advisor to senior leadership, providing insights on partner performance, market dynamics, and growth opportunities

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** Partner Ecosystem Management*
* + Provide executive oversight of all existing external call center partnerships, ensuring strong governance, performance management, and alignment with organizational standards

+ Build and maintain a robust pipeline of new partner relationships, including evaluation, due diligence, contracting and onboarding.

+ Negotiate and oversee complex commercial agreements, including performance incentives, compensations structures, and service level expectations.

+ Act as a senior escalation point for partner related issues, driving resolution while preserving long-term strategic relationships

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** Operational Excellence and Performance Optimization*
* + Establish performance frameworks, KPIs, and reporting cadences to measure partner effectiveness, productivity, quality and compliance

+ Drive continuous improvement initiatives to enhance sales effectiveness, customer experience, and operational efficiency across partner channels

+ Lead the implementation of new or enhanced programs, processes, and tools that support scalable partner growth

+ Ensure all partner activities align with regulatory, compliance, and brand requirements, particularly within a highly regulated sales environment

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** Cross-Functional Collaboration*
* + Partner closely with internal stakeholders across Sales Operations, Compliance, Marketing, Technology and Training.

+ Provide Strategic input into broader commercial planning, including product launches, market entry and product diversification strategies

+ Champion enterprise priorities within the partner ecosystem, ensuring consistency in messaging, execution and customer experience

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** Leadership & Influence*
* + Lead, mentor, and develop a high-performing team responsible for partner management, strategy, growth and execution

+ Foster a culture of accountability, performance excellence and continuous improvement

+ Represent the organization externally with executive-level credibility, serving as a trusted partner to senior leadership within external organizations.

** Use your skills to make an impact*
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* Required Qualifications:

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* + Bachelor's degree or higher

+ 10+ years of progressive experience in sales, channel management, and leadership within a complex, multi-channel environment

+ 5+ years of senior management experience leading large, distributed teams and/or external partner organizations

+ Demonstrated success driving large-scale revenue growth

+ Must be experienced in the Medicare Advantage Sales and Distribution space

+ Must possess an active Health and Life Insurance License

Travel:
While this is a remote…