Member Service Representative

Description

An exciting opportunity to join the team of a progressive YMCA located in vibrant Somerset County, New Jersey. The YMCA is one of the nation’s leading nonprofit organizations dedicated to strengthening communities through youth development, healthy living and social responsibility. With a 150-year-old history, Greater Somerset County YMCA (GSCY) is a pillar of the community and has seven locations across three counties, which collectively serve upwards of 30,000 individuals.

GSCY has 100 full‑time and 950 part‑time employees along with operating revenues to $22+ million.

The Y empowers everyone—no matter who they are or where they are from. To fulfill our purpose of strengthening community for all, GSCY is committed to being an inclusive organization and leveraging our collective impact to address social inequities. To learn more about GSCY, visit our website: (Use the "Apply for this Job" box below)..org

Somerset Hills YMCA is looking for a friendly, administratively focused Member Service Representative who is responsible for serving members, guests, and program participants in a prompt, and courteous manner. You not only build relationships by being an ambassador of the Y's Welcoming and Inclusive culture but are also responsible for advancing the organization's Cause‑Driven initiative, problem solving, and performing computer/administrative tasks to best serve the branch's 10,000+ members.

A Member Service Representative's primary responsibility is to ensure our members have “the best hour of their day” from the moment they enter our facility until the moment we wish them farewell. This is accomplished by engaging and providing members, guests, and program participants with an exceptional experience that exceeds their expectations. This job is fully on‑site, not remote.

• Responds to member and guest requests, promotes memberships and programs, and maintains cleanliness and organization of the Welcome Center area.
• Assists with membership administrative activities.
• Assists with conducting Cause Driven Tours to prospective members, visitors and program participants.
• Assists SRMSR with phone/email follow up with new members throughout 30,60,90 days
• Supports program registration on and between registration dates and assists in implementing logistics to support phone, walk‑in, and web‑based registrations.
• Assists in the planning and executing of member appreciation events.
• Assists Coordinator with Kids Corner staffing needs
• Supports the YMCA Annual Fundraising Campaign.
• Attend meetings as assigned.
• Performs all other duties as assigned by supervisor.

• High School diploma or equivalent required and one year of member/customer service, hospitality, or other job‑related experience preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) or similar programs.
• Strong customer service, computer, writing and communication skills.
• Ability to multi‑task, prioritize, problem‑solve and provide conflict resolution.
• Able to work independently without direct supervision and in a team environment.
• Flexible in adapting to changing situations, procedures, and varying situations.
• Experience with diverse populations a plus.
• Fundraising experience a plus.
• Bilingual and multicultural experience a plus.
• Able to work a non‑traditional workweek (i.e. early morning, late evenings, weekend).

Sunday: 6:45 am – 8:15 pm

Monday‑Friday: 4:45 am – 10:15 pm

Saturday: 5:45 am – 8:15 pm

This position will be scheduled for 8 hour workdays with an unpaid half‑hour break during each shift.

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund‑raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes…