Bilingual Quality Assurance & Customer Experience Lead
Job in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-06-26
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-26
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Trenton, New Jersey is seeking a Quality Assurance Specialist. The role involves monitoring customer interactions, analyzing feedback, and creating action plans for quality improvement in a call center environment.
The ideal candidate should have over 8 years of relevant experience and demonstrate exceptional customer service skills. Responsibilities include leading quality initiatives, training new agents, and ensuring adherence to quality standards.
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