Technical Sales Specialist

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Position Mission:
The Tools and Equipment Technical Sales Specialist (TSS) is responsible for generating and increasing sales through NAPA store end user accounts. This customer-facing role focuses on coordinating and implementing market share impacting products and programs at the street level. The TSS reports to the division regional manager and manages a sales territory of NAPA stores.

Position Performance Measures:

• Dealer Calls
• Program Implementation
• Market Penetration
• Meeting Sales Quota
• Sales Lead Conversion
• Lead Generation
• Market Dominance

Responsibilities:
The primary responsibilities include:

• Making a minimum of 8 in-person calls with existing accounts to develop sales opportunities.
• Developing and maintaining relationships with accounts to promote products and services.
• Collaborating with store decision-makers to expand business volume.
• Understanding customer needs and working with Distribution Center Sales Teams to meet demands.
• Coordinating with Customer Support Representatives on orders and billing.
• Mastering sales pitches through team knowledge and development.
• Identifying opportunities and advising management.
• Understanding T&E products, education, programs, warranties, and rebates.
• Communicating regularly with managers, vendors, and colleagues about sales leads and customer issues.
• Participating in in-store sales events and promotions.
• Meeting or exceeding sales quotas and activity requirements.
• Conducting account reviews and updating management on progress.
• Performing other duties as assigned by the Regional Manager.

Core Values and Critical Impacts:
The role requires influence, integrity, accountability, honesty, approachability, and leadership by example.

Work Environment and

Physical Requirements:

Work involves office, warehouse, retail, and customer environments. Physical demands include standing, walking, lifting up to 50 pounds, and travel up to 75%. Use of vision, hands, and physical tasks like reaching and climbing are necessary.

Additional information includes joining our Talent Community, equal employment opportunity policies, and job specifics such as seniority level (Entry level), employment type (Full-time), and job function (Sales and Business Development).