Field Sales Technician

Join Trotec Laser as a Field Service Technician!

Love technology, troubleshooting, and travel? Looking for a career where every day brings a new challenge and the opportunity to work directly with cutting-edge laser systems? Trotec Laser is seeking a Field Service Technician to join our growing team and deliver exceptional service to customers across the United States.

Somerset NJ commuting area – you will travel to customers, some require overnight, pick up tools, etc. in office and work from home answering customer questions.

• $55,000 - $63,000 annually ($26.00 - $30.00/hour)
• Overtime eligible hourly position
• Quarterly performance bonus based on billable customer hours
• All travel expenses paid
• Mileage reimbursement - personal vehicle is required
• Comprehensive onboarding and technical training program
• Additional electrical competency training provided within the first 90 days for qualified candidates

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As a Field Service Technician, you'll be the face of Trotec Laser, helping customers maximize the performance of their laser systems through:

• Performing onsite installations, repairs, maintenance, and upgrades
• Diagnosing mechanical, electrical, software, and system issues
• Providing customer training on operation, applications, and preventative maintenance
• Delivering technical support via phone, email, and other electronic communication
• Reading and interpreting electrical schematics and mechanical drawings
• Working closely with Sales, Applications, Customer Service, and other internal teams
• Creating organized and detailed service reports
• Assisting in the development and improvement of technical documentation
• Installing and configuring hardware and software upgrades
• Maintaining a high level of professionalism during complex or high-pressure situations

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We're looking for someone who is:

• Customer-focused and service-oriented
• A self-starter who thrives independently
• An excellent communicator with strong listening skills
• Highly organized and detail-oriented; requires financial acumen managing corporate credit card, travel expenses and reimbursements timely and within travel policy
• Mechanically and electrically inclined
• A skilled problem solver who enjoys troubleshooting technical challenges

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Candidates may be assessed on the following competencies:

• Electrical fundamentals: current, voltage, resistance, and grounding
• AC and DC circuits
• Low-voltage systems
• Electrical safety standards and best practices
• Power supply functionality
• Electrical components including switches, resistors, relays, and fuses

• Read and interpret wiring diagrams and schematics
• Measure AC/DC signals and low-voltage circuits
• Test electrical components and power supplies
• Diagnose and repair technical equipment issues
• Strong computer and software skills

• Laser systems experience (CO₂ and/or Fiber)
• CorelDRAW, Adobe Illustrator, AutoCAD, AlphaCAM, MasterCAM, or similar software
• Salesforce experience is a plus

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• Associate degree, technical school certification, or equivalent combination of education and experience
• Experience with electronics, digital circuits, wiring, mechanics, and computer software preferred
• Valid driver's license with a clean driving record
• Ability to lift up to 70 pounds without assistance

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