Lead Case Manager- HSPRS

Position Summary

The Lead Case Manager provides effective leadership and management to uphold Everstand’s Trauma Informed Care Culture for clients, families, and staff. The Lead Case Manager provides adaptive leadership through supportive coaching and mentoring to Home Study & Post Release Service (HS/PRS) case management staff and is responsible for providing oversight to activities related to the completion of Home Studies and delivery of Post Release Services to unaccompanied children and their sponsors (caregivers).

This position ensures the creation of strong systems and methods of performance excellence with the goal of conducting Home Studies that assess for safety and suitability of placement and providing Post Release Services that promote successful integration of youth and support family reunification efforts. Everstand works in collaboration with the Office of Refugee Resettlement (ORR) to provide home study and post release case management to unaccompanied children that are reunified with caregivers across the Mid-Atlantic and surrounding regions as well as other parts of the country.

• Model and act in accordance with Everstand’s core values: safety, empathy, relationships, and impact.
• Demonstrate and practice Everstand’s leadership mindset, “Choose kindness. Solve problems and learn together. Make it happen.”
• Provide oversight, case consultation and coordination for all aspects of Everstand’s Home Study and Post Release Services Program, including direct supervision of Level 1, Level 2 and Level 3 case management services.
• Assign referrals to individual case managers within the required timeframe, taking into consideration case manager workload, location, PRS level, and complexity of case distribution.
• Provide initial and continuous training and professional development for HS/PRS case management team regarding responsibilities within the Caminos Program, including agency, state and federal policy updates and changes and best practice service provision.
• Provide ongoing and continuous identification of community based resources, providers and services available to meet the needs of communities served by the program, ensuring that HS/PRS case management team has easy access to current and up to date resources.
• Facilitate regularly scheduled individual and group guidance sessions for all members of the HS/PRS case management and intensive case management team, including part-time and contract staff.
• Act as a point of escalation for staff with complex cases, cases of concerns, PRS level redetermination, and client crisis. This includes liaising with child welfare and law enforcement agencies, as needed.
• Actively participate in agency and community efforts to build culturally competent outreach, education, and interventions for the immigrant and refugee community.
• Ensure adherence to Everstand established performance metrics related to best practice contact requirements for youth and family, including phone and in person face to face visitation requirements.
• Provide oversight and support necessary to ensure that all PRS level case managers submit detailed and thorough documentation in compliance with Everstand and ORR requirements and reporting deadlines, including but not limited to: case notes, federal and agency data collection, programmatic reporting, assessments, care plan documentation, transition/discharge planning and post-discharge follow‑up.
• Acts as the primary point of contact for internal and external stakeholders.
• Provide effective communication across departments and programs to ensure consistency and clear expectations across the interdisciplinary team.
• Responsible for interviewing and onboarding new employees for the department. Integral in the orientation process for case management staff, teach clear expectations of the position and promoting a strong connection to the organization.
• Ensure all PRS level case managers have been appropriately onboarded and oriented into their position and provide regular professional development in case work and client facing skills to staff to include but not limited to shadow visits, case audits and mentoring activities.
• Partici…