Shelter Associate

Can you look into the eyes of someone who is struggling and see their pain – while also seeing their potential? Are you passionate about providing opportunities to help people rebuild their lives?

The Mission is looking to expand our team of committed staff members who are dedicated to creating an environment where those who have nowhere else to turn can live with dignity, experience hope and see new opportunities.

Under the supervision of the Director of Emergency Services, the Shelter Associate plays a critical frontline role in maintaining a safe, structured, and supportive environment for individuals experiencing homelessness. This position helps deliver essential shelter services, supports day‑to‑day operations, and ensures safety and dignity for all clients throughout each shift. Every day, you contribute to stability, compassion, and effective emergency response in a fast‑paced, mission‑driven setting.

• Welcome clients and assist with shelter intake and daily sign‑in procedures
• Support access to essential services including meals, showers, hygiene kits, and clothing
• Encourage participation in shelter programs, outreach services, and case management
• Observe client activity and provide respectful redirection when needed
• Help implement emergency protocols including Code Blue and Code Red Heat responses

• Maintain timely and accurate documentation of services provided
• Update daily logs, reports, and shelter communication tools
• Review intake records to ensure completeness and compliance with established procedures

• Conduct regular walkthroughs to ensure a clean, safe, and orderly environment
• Assist with emergency drills and evacuations as needed
• Report facility or equipment issues to appropriate staff promptly

• Transport or accompany clients to appointments as requested
• Participate in staff meetings, trainings, and ongoing professional development
• Perform other duties as assigned to support shelter operations

• Clean and maintain common areas, bathrooms, kitchen spaces, and shared environments
• Disinfect high‑touch surfaces and assist with infection prevention efforts
• Collect and dispose of waste and recycling according to safety guidelines
• Perform light maintenance tasks and report larger facility concerns
• Monitor cleaning supply inventory and communicate replenishment needs
• Assist with laundry collection and delivery
• Support efforts to ensure client rooms remain clean, healthy, and compliant with shelter standards

• High school diploma or GED preferred
• Strong active listening, critical thinking, and communication skills
• Ability to remain calm, professional, and solution‑focused in challenging situations
• Valid driver’s license required
• Basic computer proficiency, including Excel, HMIS, shelter sign‑in systems, and logbooks

• 2nd shift: 3:00 PM – 11:00 PM
• 3rd shift: 11:00 PM – 7:00 AM

• $17.51 per hour
• $18.54 per hour (with CPRS Certification)
• Additional $1.00 per hour worked paid as a quarterly bonus

• Medical, Dental & Vision Insurance starting the first month after hire
• 100% Employer‑Paid Life Insurance
• 401(k) with 2% employer contribution and up to 4% employer match
• Immediate Paid Time Off, plus additional accrued Sick Time
• 12 Floating Holidays (available after 90 days)
• Strong, supportive, mission‑driven team culture

The Rescue Mission of Trenton is committed to providing equal employment opportunities to all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, veteran status, pregnancy, genetic information, or any other protected status under applicable law. We are committed to maintaining a respectful, inclusive, and harassment‑free workplace.

Department:
Emergency Shelter
This is a full time position