Onsite Service Technician

Spotting a solution and fixing a problem is a tremendous technical skill. It requires diligence, determination, and a knack for knowledge. Does this sound like you?

Canon USA—an innovator in technology, solutions, and services—seeks an On‑Site Field Service Technician to deliver operational, maintenance, and networking support for Canon‑supported products.

• Work 3.5 days on, 3.5 days off (including a half day on Wednesdays); each schedule includes one weekend day; weekends earned bonus pay; night shifts receive shift differentials.
• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics.
• Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on‑site maintenance.
• Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned.
• Provide guidance to less experienced technicians and manage technical information responsibly.
• Resolve escalated technical or customer service issues as requested across assigned territories.

• High school diploma or equivalent required.
• Basic understanding of internet environments and ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Valid driver’s license with an acceptable driving record; ability to travel.
• Capacity to operate in a 24/7 environment, performing shift work and on‑call rotations.
• Ability to obtain required security and/or other clearances for customer premises.
• Physical requirement: lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).

Base salary: $19.00–$25.49 per hour. Eligible for a transportation allowance.

• Medical, dental, vision, and 401(k) savings plan.
• Discretionary profit sharing and success sharing.
• Educational assistance, recognition programs, vacation, and more.
• Employee referral bonus.
• Employee discounts.
• Dress‑for‑Your‑Day attire program (casual is welcome).
• Volunteer opportunities to give back to the community.
• Canon welcome kit and official merchandise.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.