Transcript Specialist II

Posting Details

• Posting Number: SF2560P
• Position Title:
  
  Transcript Specialist II
• Position Type:
  Classified Staff/Hourly
• Department:
  Records Office
  - Global
  - Troy
• Division:
  Finance and Administration
• Campus:
  Troy
• Work Status:
  Full-Time (FT)
• Temporary:
  No
• Location:
  
  Troy - T01

The Transcript Specialist II position is responsible for but not limited to:

• Processing and issuing transcript requests both electronically and paper, including mail orders from other institutions, individual students and through Parchment.
• Answering incoming calls to the department, assisting with transcript inquiries for current and former students, assists with ordering transcripts, and process for ordering unofficial transcripts, determining if transcripts have been received from other schools, answering all general questions regarding transcripts; assisting special investigators, employers, and other colleges with transcript inquiries, background checks, degree verifications, etc.
• Managing departmental email, including processing and issuing transcripts, corresponding with other departments to assist in distribution of information in regards to transcripts.
• Retrieve records from the vault and scan into document Imaging, scanning for Admissions as requested.
• Issue course descriptions as requested
• File records in vault after completion of document imaging process
• Assist walk-in student's with requests for transcripts, general questions, etc.
• Other duties as required by supervisor

• High school diploma or equivalent
• Excellent computer skills
• Excellent interpersonal, written and verbal skills
• Positive attitude
• Attention to detail
• Ability to multi-task
• Working knowledge of Microsoft Operating Systems and Windows Office

• Bachelor's degree in a related field
• Experience in a higher education environment
• Experience in student services
• Knowledge of Datatel student management system

• Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?:
  No
• Work Hours:
  
  Monday
  - Friday 8 am - 5 pm
• List any hazardous conditions or physical demands required by this position: NA
• Does this position have supervisory responsibility?:
  No
• Posting Date: 07/22/2026
• Closing Date:
• Open Until Filled:
  Yes

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal.

Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs.