Customer Support Specialist

Benefits

• 401(k)
• 401(k) matching
• Performance-based bonuses
• Dental insurance
• Health insurance
• Paid time off
• Wellness resources

Attention Job Seekers! Join Our Allstate Agency - Norris Insurance Group!

We are excited to announce the rapid expansion of our Mega Agency, representing Allstate Insurance! We are on the lookout for energetic and motivated Customer Support Specialists to join our growing team across three convenient locations. This role offers the chance to be part of a top-rated company with a remarkable combined premium of $18 million!

• Unlimited Earning Potential: We value your hard work! Our competitive compensation package presents an opportunity for substantial income and limitless financial growth.
• Strong Industry Presence: By representing the trusted Allstate Insurance brand, you will join a well-established agency with a solid reputation and a loyal customer base.
• Comprehensive Training and Support: We offer extensive training and ongoing support to ensure your success. Whether you are an experienced professional or new to the field, we will provide the necessary knowledge and resources to help you thrive.
• Collaborative Team Environment: Enjoy a positive and collaborative culture where every contribution is valued. Work alongside skilled individuals who are passionate about their roles, fostering a supportive atmosphere.

• 1 - 2 years of customer service experience
• Pleasant personality and reliability
• P&C insurance license is preferred
• Proficient in computer usage and comfortable with various technologies (Microsoft Office Suite, Excel, Word, etc.)
• Excellent interpersonal, written, verbal, and listening communication skills
• People-oriented, organized, and able to work both independently and within a team
• Ability to multitask effectively

• Build and maintain customer relationships, following up as needed.
• Answer incoming calls and make outbound calls.
• Provide prompt, accurate, and friendly customer service, which may include inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.

Job Type: Full-time

Work Location: In-person at Troy, AL 36081. Candidates must plan to reliably commute or relocate before starting work.