Customer Service Representative

Job order - J - Permanent Full Time

Title Customer Service Representative

Category Service Desk / End User Services

City Troy, Alabama, United States

This customer service role is located in Troy, Alabama and require an onsite work schedule Monay through Friday.

• Communication skills - verbal and written. Able to interact professionally with clients directly.
• High attention to detail with a strong focus on accuracy
• Flexibility - to work on the client's priority (technology, role, project, hours, location, etc). Client-focused and service-oriented.
• Solution finder rather than issue identifier - positive "can-do" attitude, with roll-up-the-sleeves mentality to make it happen.
• Creative - thinking outside the box, connected to best practices, idea person, and passionate about it. Positive attitude.
• Dedicated to quality - Doing the right thing vs. doing things right.
• Entrepreneurial - act as if it is his/her own company.

• Zero Tolerance Attendance Policy during training
• Learn independently
• Initiative to solve problems
• Ability to engage others in conversation
• Ability to actively listen and respond in a positive manner
• Listening to understand what is being said
• Navigating and understanding multiple computer screens
• Multitasking (obtaining information, understanding the problem, querying the customer and knowledge databases, and entering information in the appropriate fields)
• Learning and retaining large amounts of information
• Developing self and improving job-related skills
• Striving to close the transaction every time
• Ability to influence others
• Must possess high school diploma or GED

A reasonable estimate of the current range for this role in the U.S. is $12.00 per hour.

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.