Peer Advisor

Peer Advisor Responsibilities

Peer advisors play a crucial role in the JWS Office of Academic Advising by performing a wide variety of tasks that support the office’s mission. The primary job duties of a JWS Peer Advisor include:

• Reception – Provide exceptional customer service while acting as the first point of contact for the JWS Office of Academic Advising. Peer advisors will likely be the first point of contact for students, faculty, and other staff members when calling the office. Peer advisors must have excellent communication skills and be proficient at using office systems to schedule advising appointments.
• Academics – Peer advisors will need to be willing to learn academic policies and regulations regarding students on the Troy Campus. They will learn and understand degree maps for all colleges/departments and use this knowledge to efficiently help students plan a course schedule and answer degree‑map questions. Peer advisors work closely with the Academic Advising team.
• Student Engagement – Peer advisors should be comfortable greeting and welcoming students to Troy University. This job requires interacting with students throughout the summer, fall, and spring sessions, including being present at IMPACT and other campus events. Peer advisors should understand various campus resources, answer Canvas questions, and are required to take one summer class.

The Peer Advisor will also participate in other academic advising components that include but are not limited to:

• Participating in pop‑up advising activities held at various times and locations across the Troy Campus.
• Utilizing Student Planning and other advising technologies to help students obtain information and plan classes accordingly.
• Teaching students how to navigate advising services, services offered by the JWS Center for Student Success, and other Troy resources as applicable.
• Creating publications to market events and announcements regarding advising activities.

• Must be a current Troy University student enrolled at least half‑time.
• Ability to understand and communicate appropriate professional boundaries with peers.
• Can multi‑task and has strong organizational skills.
• Willing to learn degree maps, policies, and procedures at Troy University.
• Ability to value and communicate/work with a diverse population of students and faculty/staff.
• Possesses good written and verbal communication skills.
• Ability to work with confidential information and understands FERPA.
• Punctual, reliable, and persistent.
• Ability to teach peers how to utilize online advising‑related resources.

Troy University is an Equal Employment Opportunity and affirmative action employer. Troy University participates in eVerify.